warranty policy

warranty policy

WE WILL BE RESPONSIBLE FOR REPLACEMENT IF THERE ARE ANY PRODUCT QUALITY ISSUES WITHIN 12 MONTHS OF PURCHASE. OUR 12 MONTH WARRANTY COVERS MANUFACTURING DEFECTS ON THE WATCH ITSELF (MOVEMENT*, CASE, CRYSTAL). DAMAGE CAUSED BY ACCIDENT OR LACK OF CARE ARE NOT COVERED BY THIS WARRANTY. TO HAVE REPLACEMENT COVERED UNDER THIS WARRANTY PERFORMED, PLEASE E-MAIL INFO@AVENTINOWATCHES.COM AND SPECIFY YOUR NAME, ADDRESS, AND ORDER NUMBER TO SCHEDULE THE RETURN. PLEASE WRITE ‘WARRANTY RECLAIM’ AS SUBJECT OF THE E-MAIL SO THAT OUR CUSTOMER SERVICE TEAM KNOW THIS IS A WARRANTY RELATED REFUND.

is there a warranty on the watches?

YES, WE OFFER A 12 MONTH MANUFACTURERS WARRANTY ON THE MOVEMENT OF OUR WATCHES. OUR WARRANTY DOES NOT COVER DAMAGES THAT MAY OCCUR FROM EVERYDAY USE. YOU CAN REVIEW OUR WARRANTY POLICY HERE. IF YOU HAVE FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US AND WE WILL DO OUR BEST TO RESOLVE THE ISSUE.

REFUND & RETURNS

when will i receive my refund?

ONCE YOUR RETURNING PACKAGE HAS BEEN RECEIVED AT OUR WAREHOUSE, IT IS PROCESSED AND INSPECTED BEFORE WE PROCEED IN APPROVING OR DISAPPROVING THE RESPECTIVE RETURN. 


THE PRODUCT(S) MUST BE RECEIVED WITHIN 14 DAYS. IT MUST BE UNUSED – IN ITS ORIGINAL PACKAGING WITH LABELS AND PROTECTIVE STICKERS INTACT - AND STILL IN THE SAME NEW CONDITION AS WHEN THE WATCH WAS RECEIVED.


IF YOUR RETURN IS APPROVED, A FULL REFUND WILL BE ISSUED FOR YOUR ORDER. ONCE A REFUND IS ISSUED ON OUR SYSTEM, YOU CAN EXPECT IT TO BE VISIBLE IN YOUR ACCOUNT WITHIN 5-10 BUSINESS DAYS.

refunds & returns

YOU HAVE THE RIGHT TO RETURN ANY/ALL PRODUCTS YOU HAVE PURCHASED DIRECTLY FROM OUR WEBSITE WITHIN 12 DAYS OF RECEIVING THE ITEM.


THE PRODUCT(S) MUST BE UNUSED – IN ITS ORIGINAL PACKAGING WITH LABELS AND PROTECTIVE STICKERS INTACT - AND STILL IN THE SAME NEW CONDITION AS WHEN THE WATCH WAS RECEIVED.


PRODUCTS PURCHASED DIRECTLY FROM OUR WEBSITE MUST BE RETURNED TO OUR WAREHOUSE FOR A RETURN AND FULL REFUND TO BE MADE.


KINDLY NOTE THAT YOU MAY BE SUBJECT FOR THE SHIPPING EXPENSES IN RETURNING THIS PACKAGE TO US.


AVENTINO DOES NOT TAKE RESPONSIBILITY FOR ANY ITEMS LOST DURING THE RETURN SHIPPING. WE CANNOT REFUND DUTIES, TAXES OR SHIPPING CHARGES. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS BEING RETURNED DUE TO DAMAGES OR MALFUNCTION


IF YOU WOULD LIKE TO PROCESS A RETURN, PLEASE E-MAIL INFO@AVENTINOWATCHES.COM AND SPECIFY YOUR NAME, ADDRESS, AND ORDER NUMBER TO SCHEDULE THE RETURN. OUR CUSTOMER SERVICE TEAM WILL ADVISE YOU OF THE NEXT STEPS AND ANSWER ANY QUESTIONS.

PAYMENT & SECURITY

privacy policy

AVENTINO PRIVACY POLICY


THIS PRIVACY POLICY DESCRIBES HOW YOUR PERSONAL INFORMATION IS COLLECTED, USED, AND SHARED WHEN YOU VISIT OR MAKE A PURCHASE FROM WWW.AVENTINOWATCHES.COM (THE “SITE”).


 

PERSONAL INFORMATION WE COLLECT


WHEN YOU VISIT THE SITE, WE AUTOMATICALLY COLLECT CERTAIN INFORMATION ABOUT YOUR DEVICE, INCLUDING INFORMATION ABOUT YOUR WEB BROWSER, IP ADDRESS, TIME ZONE, AND SOME OF THE COOKIES THAT ARE INSTALLED ON YOUR DEVICE. ADDITIONALLY, AS YOU BROWSE THE SITE, WE COLLECT INFORMATION ABOUT THE INDIVIDUAL WEB PAGES OR PRODUCTS THAT YOU VIEW, WHAT WEBSITES OR SEARCH TERMS REFERRED YOU TO THE SITE, AND INFORMATION ABOUT HOW YOU INTERACT WITH THE SITE. WE REFER TO THIS AUTOMATICALLY-COLLECTED INFORMATION AS “DEVICE INFORMATION.”


 

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:


 

    - “COOKIES” ARE DATA FILES THAT ARE PLACED ON YOUR DEVICE OR COMPUTER AND OFTEN INCLUDE AN ANONYMOUS UNIQUE IDENTIFIER. FOR MORE INFORMATION ABOUT COOKIES, AND HOW TO DISABLE COOKIES, VISIT HTTP://WWW.ALLABOUTCOOKIES.ORG.


 

    - “LOG FILES” TRACK ACTIONS OCCURRING ON THE SITE, AND COLLECT DATA INCLUDING YOUR IP ADDRESS, BROWSER TYPE, INTERNET SERVICE PROVIDER, REFERRING/EXIT PAGES, AND DATE/TIME STAMPS.


    - “WEB BEACONS,” “TAGS,” AND “PIXELS” ARE ELECTRONIC FILES USED TO RECORD INFORMATION ABOUT HOW YOU BROWSE THE SITE.


 

ADDITIONALLY WHEN YOU MAKE A PURCHASE OR ATTEMPT TO MAKE A PURCHASE THROUGH THE SITE, WE COLLECT CERTAIN INFORMATION FROM YOU, INCLUDING YOUR NAME, BILLING ADDRESS, SHIPPING ADDRESS, PAYMENT INFORMATION (INCLUDING CREDIT CARD NUMBERS, EMAIL ADDRESS, AND PHONE NUMBER. WE REFER TO THIS INFORMATION AS “ORDER INFORMATION.”


 

WHEN WE TALK ABOUT “PERSONAL INFORMATION” IN THIS PRIVACY POLICY, WE ARE TALKING BOTH ABOUT DEVICE INFORMATION AND ORDER INFORMATION.


 

HOW DO WE USE YOUR PERSONAL INFORMATION?


WE USE THE ORDER INFORMATION THAT WE COLLECT GENERALLY TO FULFILL ANY ORDERS PLACED THROUGH THE SITE (INCLUDING PROCESSING YOUR PAYMENT INFORMATION, ARRANGING FOR SHIPPING, AND PROVIDING YOU WITH INVOICES AND/OR ORDER CONFIRMATIONS). ADDITIONALLY, WE USE THIS ORDER INFORMATION TO:


COMMUNICATE WITH YOU;


SCREEN OUR ORDERS FOR POTENTIAL RISK OR FRAUD; AND


WHEN IN LINE WITH THE PREFERENCES YOU HAVE SHARED WITH US, PROVIDE YOU WITH INFORMATION OR ADVERTISING RELATING TO OUR PRODUCTS OR SERVICES.


 

WE USE THE DEVICE INFORMATION THAT WE COLLECT TO HELP US SCREEN FOR POTENTIAL RISK AND FRAUD (IN PARTICULAR, YOUR IP ADDRESS), AND MORE GENERALLY TO IMPROVE AND OPTIMIZE OUR SITE (FOR EXAMPLE, BY GENERATING ANALYTICS ABOUT HOW OUR CUSTOMERS BROWSE AND INTERACT WITH THE SITE, AND TO ASSESS THE SUCCESS OF OUR MARKETING AND ADVERTISING CAMPAIGNS).


 

SHARING YOUR PERSONAL INFORMATION


WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES TO HELP US USE YOUR PERSONAL INFORMATION, AS DESCRIBED ABOVE. FOR EXAMPLE, WE USE SHOPIFY TO POWER OUR ONLINE STORE--YOU CAN READ MORE ABOUT HOW SHOPIFY USES YOUR PERSONAL INFORMATION HERE: HTTPS://WWW.SHOPIFY.COM/LEGAL/PRIVACY. WE ALSO USE GOOGLE ANALYTICS TO HELP US UNDERSTAND HOW OUR CUSTOMERS USE THE SITE--YOU CAN READ MORE ABOUT HOW GOOGLE USES YOUR PERSONAL INFORMATION HERE: HTTPS://WWW.GOOGLE.COM/INTL/EN/POLICIES/PRIVACY/. YOU CAN ALSO OPT-OUT OF GOOGLE ANALYTICS HERE: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT.


 

FINALLY, WE MAY ALSO SHARE YOUR PERSONAL INFORMATION TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS, TO RESPOND TO A SUBPOENA, SEARCH WARRANT OR OTHER LAWFUL REQUEST FOR INFORMATION WE RECEIVE, OR TO OTHERWISE PROTECT OUR RIGHTS.


 

BY USING OUR WEBSITE, YOU (THE VISITOR) AGREE TO ALLOW THIRD PARTIES TO PROCESS YOUR IP ADDRESS, IN ORDER TO DETERMINE YOUR LOCATION FOR THE PURPOSE OF CURRENCY CONVERSION. YOU ALSO AGREE TO HAVE THAT CURRENCY STORED IN A SESSION COOKIE IN YOUR BROWSER (A TEMPORARY COOKIE WHICH GETS AUTOMATICALLY REMOVED WHEN YOU CLOSE YOUR BROWSER). WE DO THIS IN ORDER FOR THE SELECTED CURRENCY TO REMAIN SELECTED AND CONSISTENT WHEN BROWSING OUR WEBSITE SO THAT THE PRICES CAN CONVERT TO YOUR (THE VISITOR) LOCAL CURRENCY."


 

BEHAVIOURAL ADVERTISING


AS DESCRIBED ABOVE, WE USE YOUR PERSONAL INFORMATION TO PROVIDE YOU WITH TARGETED ADVERTISEMENTS OR MARKETING COMMUNICATIONS WE BELIEVE MAY BE OF INTEREST TO YOU. FOR MORE INFORMATION ABOUT HOW TARGETED ADVERTISING WORKS, YOU CAN VISIT THE NETWORK ADVERTISING INITIATIVE’S (“NAI”) EDUCATIONAL PAGE AT HTTP://WWW.NETWORKADVERTISING.ORG/UNDERSTANDING-ONLINE-ADVERTISING/HOW-DOES-IT-WORK.


 

YOU CAN OPT OUT OF TARGETED ADVERTISING BY:


 

    FACEBOOK - HTTPS://WWW.FACEBOOK.COM/SETTINGS/?TAB=ADS


    GOOGLE - HTTPS://WWW.GOOGLE.COM/SETTINGS/ADS/ANONYMOUS


    BING - HTTPS://ADVERTISE.BINGADS.MICROSOFT.COM/EN-US/RESOURCES/POLICIES/PERSONALIZED-ADS


 

ADDITIONALLY, YOU CAN OPT OUT OF SOME OF THESE SERVICES BY VISITING THE DIGITAL ADVERTISING ALLIANCE’S OPT-OUT PORTAL AT: HTTP://OPTOUT.ABOUTADS.INFO/.


 

DO NOT TRACK


PLEASE NOTE THAT WE DO NOT ALTER OUR SITE’S DATA COLLECTION AND USE PRACTICES WHEN WE SEE A DO NOT TRACK SIGNAL FROM YOUR BROWSER.


 

YOUR RIGHTS


IF YOU ARE A EUROPEAN RESIDENT, YOU HAVE THE RIGHT TO ACCESS PERSONAL INFORMATION WE HOLD ABOUT YOU AND TO ASK THAT YOUR PERSONAL INFORMATION BE CORRECTED, UPDATED, OR DELETED. IF YOU WOULD LIKE TO EXERCISE THIS RIGHT, PLEASE CONTACT US THROUGH THE CONTACT INFORMATION BELOW.


 

ADDITIONALLY, IF YOU ARE A EUROPEAN RESIDENT WE NOTE THAT WE ARE PROCESSING YOUR INFORMATION IN ORDER TO FULFILL CONTRACTS WE MIGHT HAVE WITH YOU (FOR EXAMPLE IF YOU MAKE AN ORDER THROUGH THE SITE), OR OTHERWISE TO PURSUE OUR LEGITIMATE BUSINESS INTERESTS LISTED ABOVE. ADDITIONALLY, PLEASE NOTE THAT YOUR INFORMATION WILL BE TRANSFERRED OUTSIDE OF EUROPE, INCLUDING TO CANADA AND THE UNITED STATES.


 

DATA RETENTION


WHEN YOU PLACE AN ORDER THROUGH THE SITE, WE WILL MAINTAIN YOUR ORDER INFORMATION FOR OUR RECORDS UNLESS AND UNTIL YOU ASK US TO DELETE THIS INFORMATION.


 

CHANGES


WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME IN ORDER TO REFLECT, FOR EXAMPLE, CHANGES TO OUR PRACTICES OR FOR OTHER OPERATIONAL, LEGAL OR REGULATORY REASONS.

Is it safe to shop on your website?

YES. WE UNDERSTAND THAT THE SAFETY OF YOUR PERSONAL INFORMATION IS EXTREMELY IMPORTANT TO YOU. WE USE SSL TECHNOLOGY, TRUSTWAVE, AND INDUSTRY STANDARD FIREWALLS TO ENSURE YOUR PRIVACY AND TO ASSIST IN PROTECTING YOUR PERSONAL DATA.


TO PROTECT YOUR PERSONAL DATA AND CREDIT CARD INFORMATION FROM UNAUTHORIZED ACCESS AVENTINOWATCHES.COM USES SECURE SOCKETS LAYER (SSL) TECHNOLOGY TO PROVIDE YOU WITH THE SAFEST, MOST SECURE SHOPPING EXPERIENCE POSSIBLE. SSL TECHNOLOGY ENABLES ENCRYPTION (SCRAMBLING) OF SENSITIVE INFORMATION, INCLUDING PASSWORDS AND CREDIT CARD NUMBERS, DURING YOUR ONLINE TRANSACTIONS.


ALL OF THE FORMS ON OUR SITE ARE SECURED WITH SSL TECHNOLOGY SO YOUR PERSONAL INFORMATION STAYS SAFE AND OUT OF MALICIOUS HANDS. AVENTINOWATCHES.COM SERVERS ARE ALSO PROTECTED BY SECURE FIREWALLS—COMMUNICATION MANAGEMENT COMPUTERS SPECIALLY DESIGNED TO KEEP INFORMATION SECURE AND INACCESSIBLE BY OTHER INTERNET USERS. SO YOU'RE ABSOLUTELY SAFE WHILE YOU SHOP.

What is your order process?

OUR ORDER PROCESS IS VERY SIMPLE – ONCE YOU MAKE YOUR PURCHASE THROUGH THE CHECKOUT, YOU WILL RECEIVE A PAYMENT CONFIRMATION EMAIL. ONCE RECEIVED, PLEASE ALLOW US 1-3 BUSINESS DAYS TO PROCESS AND PACKAGE YOUR ORDER BEFORE SHIPPING. AS SOON AS WE DISPATCH YOUR ORDER, WE WILL SEND YOU A SECOND SHIPPING CONFIRMATION EMAIL INCLUDING TRACKING DETAILS TO LET YOU KNOW IT’S ON ITS WAY. 

order policy

how long will my order take?

PROCESSING WILL TAKE 1-3 DAYS.


SINCE WE SHIP OUR PRODUCTS WORLD WIDE. ORDERS CAN TAKE UP TO 7+


IF THE ORDER HAS NOT ARRIVED AT LEAST 20 DAYS PLEASE CONTACT IMmDIATeLY THE SUPPORT TEAM

how much does shipping cost?

STANDARD SHIPPING


 FREE ON ALL ORDERS OVER 

10-25 BUSINESS DAYS

 

EXPRESS SHIPPING


$20.00 OR FREE FOR ORDERS OVER $200 (SOME EU COUNTRIES MAY BE CHARGED $30.00)

3-5 BUSINESS DAYS

 


ALL SHIPMENTS ARE MADE WITH WELL KNOWN, REPUTABLE CARRIERS. WE SELECT THE BEST CARRIERS FOR YOUR COUNTRY INCLUDING FEDEX, DHL, UPS, USPS, ROYAL MAIL, AND MORE. 


PLEASE NOTE THAT ALTHOUGH SHIPPING IS FREE, YOU MAY BE SUBJECT TO, BUT NOT LIMITED TO: VAT, IMPORT DUTIES AND/OR TAXES, WHICH ARE LEVIED ONCE THE PACKAGE REACHES THE DESTINATION COUNTRY.

will i have to pay international taxes and duties?

YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. THE GENERAL AMOUNT FOR THE DUTIES AND TAXES FEE IS ABOUT 5-20% OF THE DOLLAR AMOUNT OF THE MERCHANDISE - MANY COUNTRIES SUCH AS THE US HAVE NO CUSTOMS FEES FOR UNDER $500, BUT SOME COUNTRIES IN EUROPE OR ASIA HAVE LOWER THRESHOLDS. THIS IS JUST A GENERAL GUIDELINE AND MAY VARY DEPENDING ON THE COUNTRY TO WHICH THE ORDER WAS SHIPPED. YOU SHOULD CONTACT YOUR CUSTOMS OFFICE FOR SPECIFIC AMOUNTS AND PERCENTAGES. AVENTINO CANNOT CONTROL AND IS NOT RESPONSIBLE FOR ANY DUTIES/TAXES APPLIED TO YOUR PACKAGE. YOU WILL BE RESPONSIBLE FOR PAYING ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. NOTE, IN RARE OCCASIONS CUSTOM AGENTS MAY DELAY DELIVERY OF SOME PACKAGES.   

PRODUCT INFORMATION

are your timepieces water resistant?

ALL OF OUR PIECES ARE 3ATM WATER RESISTANT FOR DAILY USAGE ONLY. A FEW DROPS OF WATER WILL NOT DAMAGE IT, HOWEVER WEARING IT IN THE SHOWER OR SWIMMING WILL CAUSE DAMAGE. TO BE SAFE, AVOID CONTACT WITH WATER AS MUCH AS POSSIBLE. WATER DAMAGE IS NOT COVERED UNDER WARRANTY.

how much does shipping cost?

STANDARD SHIPPING


 FREE ON ALL ORDERS OVER 

10-25 BUSINESS DAYS

 

EXPRESS SHIPPING


$20.00 OR FREE FOR ORDERS OVER $200 (SOME EU COUNTRIES MAY BE CHARGED $30.00)

3-5 BUSINESS DAYS

 


ALL SHIPMENTS ARE MADE WITH WELL KNOWN, REPUTABLE CARRIERS. WE SELECT THE BEST CARRIERS FOR YOUR COUNTRY INCLUDING FEDEX, DHL, UPS, USPS, ROYAL MAIL, AND MORE. 


PLEASE NOTE THAT ALTHOUGH SHIPPING IS FREE, YOU MAY BE SUBJECT TO, BUT NOT LIMITED TO: VAT, IMPORT DUTIES AND/OR TAXES, WHICH ARE LEVIED ONCE THE PACKAGE REACHES THE DESTINATION COUNTRY.

my watch has a steel band, how do i remove the links for a better fit?

OUR GLADIUS TIMEPIECES HAVE STEEL BANDS THAT HAVE REMOVEABLE LINKS TO BETTER FIT YOUR WRIST. WE STRONGLY RECOMMEND TAKING YOUR WATCH TO A LOCAL WATCH REPAIRER OR JEWELERS WHO WILL BE ABLE TO REMOVE LINKS VERY QUICKLY FOR A SMALL PRICE. IF YOU HAVE THE CORRECT TOOLS AVAILABLE, YOU CAN REMOVE THE LINKS YOURSELF.

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